‘The Orange Door’ is an initiative of the Victorian Government and is the State’s response to the devastating findings of the Royal Commission into Family Violence.

Family Safety Victoria is leading the establishment of the Orange Door and completion of all locations was expected by the end of 2022. It’s aim is to bring key service providers together to provide immediate and pro-active services to victims and children of family violence; ensuring victims have an immediate safe place and longer term solutions.
The focus is also on making perpetrators of family violence accountable for their actions and to put a stop to the cycle of violence that often exists.
Shepparton is part of the Goulburn network of The Orange Door and was officially opened on 20th April, 2021. It is located opposite Kmart and can be accessed via the Kmart carpark. This is an important and strategic location, ensuring that at risk victims can access the service.

The Orange Door - Goulburn is a partnership between local service providers including Primary Care Connect, Rumbalara Aboriginal Co-operative, FamilyCare, Nexus Primary Health, Community Based Child Protection, and the Victorian Government.
The Orange Door services clients from the, Greater Shepparton, Moira, Strathbogie, Mitchell & Murrundindi regions.

The Orange Door is a free service and operates during business hours (9am to 5pm) from Monday to Friday (closed public holidays).

People seeking services can call or attend The Orange Door in person without a referral.
Professionals can contact The Orange Door by phone, email or in person to make referrals or seek information and advice.
Data from the first 12 months of operation clearly demonstrates the critical need for a dedicated service for family violence victims and perpetrators.

In the 12 months from July 2021, until June 2022 The Orange Door - Goulburn took on over 10,000 cases. Reportedly the outcomes achieved have been positive and long lasting and we look forward to being able to provide more data and real stories on these achieved outcomes in the next Quality of Account Report.

The Orange Door - Goulburn is a shining example of government and local service providers coming together to collaborate and use our shared expertise and resources to make a real difference to those most vulnerable in our community. Primary Care Connect is honoured to be a part of the establishment of The Orange Door - Goulburn, and proud of the results and outcomes we are already achieving.